Shopping Cart  0 items - £0.00
Currencies:

Home ::  Shipping & Returns

Shipping & Returns


RETURN, EXCHANGE & REFUND

We are pretty much unlikely to meet quality problems as we only supply top quality goods. Moreover, we use dual quality control to avoid shipping low quality items. Would the defect be related to manufacturing, we will offer you a replacement solution. You may return it for an exchange under the below conditions:

- Items should be returned in unused condition and original packaging, including all the tags and labels;

- Returns are FREE for all customers. Returns within 28 days of purchase and with a valid sales receipt will be exchanged, refunded or credited to your account or refunded via the store credit.

- We'll also pay the return shipping costs when you're returning Clothing items if the return is a result of our error;

- If no quality problem involved, Returns should be shipped via courier at client expense, and a traceable Tracking Number should be provided to us;

- Return requests should be emailed to us within 15 working days of delivery;

-All sales final on intimate/undergarment apparel and sale item (s).

-Because there is no inventory, All Customized goods can not accept returned

Very Important: As we are in wholesale business, if you are retailer or if your order for personal use, please make sure to confirm us the correct chest sizes and waist sizes, then we will check each piece of your goods and make sure you receive the right sizes. But if you failed to inform us the correct chest sizes, we will not responsible for size problems.

IMPORTANT:

1. Please kindly note that all the goods on the website are made exactly according to the original ones, all with tags and labels, but no certificate can be provided, and we can't accept returning the goods by the reason.

2. You may order some tracksuits or tee shirts which have rhinestones. Although we double checked the items before we ship them out from our warehouse, but some rhinestones still inevitable may fall away on shipping. If you extremely mind this kind of issue, Please keep off to order Rhinestone styles. Because we NOT accept the returns if only some rhinestones drop-off.

3. For all the returned goods, please contact your sales before you returned the goods.

Our sales will inform you how to write the address and other details to help us received the parcel. If you not inform us in advance, and the parcel lost, the loss will be bearded by yourself.

When you return goods to us, you usually need the information below:

Addressee's name( First name and Last name):

Full address:

Postal code:

Telephone number:

Please contact our sales for the above information.

Very Important: After you send the parcel, Please and must inform us the tracking number and let us how to track the return parcel.

Tips: For any quality complaint, please send us detailed e-mail with description and detailed pictures of faulty goods. After we confirm the fact, we can make the exchange for faulty products in your next order, providing you have sent us enough proof.

Very Important: Exchange only can be made from the same Item, you can not exchange Item A to Item B, please understand that. Thx.

Back